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TERMS & POLICY

Terms & Conditions

Thank you for choosing Tourder’s. Below are the Terms and Conditions or T&C that will apply when you’re using our marketplace platform and services. Any new features and/or services shall also be subject to the same T&Cs. Please be acknowledged that all the references of “we”, “us”, or “our” made are referred to Tourder’s.

Key Terms

  • Travel experience itinerary services are offered on Tourder’s.
  • The partners or service providers are our community members who offer and provide their services through the travel itinerary on Tourder’s.
  • Customers are our community members who purchase the services itinerary offered on Tourder’s.
  • The itinerary Page is where the service providers can describe and list down their services and its T&Cs. Customers can purchase these standard itinerary and/or request to further customise the itinerary before ordering it.
  • Member means a person who completes Tourder's account registration process, including but not limited to the service providers and customers, as described under “Your Registering Obligation’s" below.
  • Member Content means all content that a member posts, uploads, publishes, submits, transmits, or includes in their travel itinerary page or member profile to be made available through the marketplace platform and/or services.
  • Orders are the formal agreement between our service providers and the customer after a payment is made at the Tourder’s payment gateway

What We Offer

Tourder’s is an online travel marketplace that provides a platform for service providers to offer their unique and special travel itinerary. Tourder’s purpose is to help our customers to meet local friends and to gain local experiences. We engage them as local friends all over the world to create the ultimate and amazing travel experience for our customers. Through our marketplace, customers can book travel itineraries offered by these providers around the world.

Overview

  • All travel itineraries on Tourder’s are transacted in US Dollar. The prices are set by each service provider.
  • Only registered users can buy and sell on Tourder’s. The registration is FREE.
  • Customers to pay Tourder’s in advance to secure their travel itinerary booking.
  • Service providers and customers may not offer or accept payments using any method other than placing an order through Tourders marketplace platform.
  • Tourder’s retains all rights to use all published information, services offered and rendered for our marketing and promotion purposes.
  • Privacy of data is important to us. Our privacy policy is part of the Terms of Service written

Accepting these Terms & Conditions or T&Cs

You must read the T&Cs before you access to and uses of our services, as these are subjected to your agreement to accept and comply to these terms. By registering for our service, basically you agree to the terms, thus please read it CAREFULLY before agreeing to use the Site. The usage of our platform and/or services, regardless of whether you are a visitor, a customer or a service provider, constitutes an agreement to all terms and conditions in these T&Cs. You noted that you understand, agree to and accept all terms and conditions contained here. We have the right to change the terms and conditions accordingly. Should there be a separate agreement executed between you and the Tourder’s, such agreement will be governed by the T&Cs applicable to you and Tourder’s and these Terms will have the effect of supplementing any terms not prescribed therein.

Accepting these Terms & Conditions or T&Cs

You must read the T&Cs before you access to and uses of our services, as these are subjected to your agreement to accept and comply to these terms. By registering for our service, basically you agree to the terms, thus please read it CAREFULLY before agreeing to use the Site. The usage of our platform and/or services, regardless of whether you are a visitor, a customer or a service provider, constitutes an agreement to all terms and conditions in these T&Cs. You noted that you understand, agree to and accept all terms and conditions contained here. We have the right to change the terms and conditions accordingly. Should there be a separate agreement executed between you and the Tourder’s, such agreement will be governed by the T&Cs applicable to you and Tourder’s and these Terms will have the effect of supplementing any terms not prescribed therein.

Your Registering Obligations

During member registration, you must provide correct, recent, real and complete information. If you have provided any wrong, untrue, misleading or incomplete information, we have the right to temporarily suspend or terminate the account. If an account has not been used for a long time, we reserve the right to close the account. Apart from this, if the created account or nickname have words that are indecent, harm the rights and interests of others, or do not conform to morality and law, our team has the right to request the user to change or close down the account.

Terms and Conditions Within The Travel Itinerary (By The Partner)

When you purchase a travel itinerary, please read the the terms and conditions listed by the service providers carefully. There are some locations or activities which are not suitable for certain people due to their age, physical limitation such as in their pregnancy or prone for heart attack if they were to join. The condition for an entry to a certain location may require a person to be above 18 years old for example, or some activities are too intense for some people with health condition or old age. If the itinerary is not suitable for the customer but he or she still insists to purchase it, Tourder’s won’t refund payments whatsoever to the customer. Tourder’s have the rights to refuse because in our itinerary the relevant terms and conditions were notified and brought to the attention of the customers beforehand.

For Partner’s Attention

Before service providers begin to list their travel itineraries, we’d like to remind you to please ensure your services is within your country’s law and regulation. If the service provider is found to have violated this, Tourder’s will take the necessary action to ban you and Tourder’s won’t be responsible and shall be exempted from liability and action taken by the authorities.

Purchase

  • In addition, customers can request a custom order which addresses specific travel itinerary requirements, and receive a custom offer from the service provider who provides the services through the platform.
  • Currently the travel itinerary can be purchased using a credit card, debit card, or PayPal account. Soon we shall incorporate more payment methods.
  • Both customers and service providers are restricted from making payment in any other method than Tourder’s platform. In case you are asked to use an alternative payment method than Tourder’s, please report it immediately to our customer support.

Payments

All payments must be made in full prior to each travel itinerary chosen. The details of the payment terms are subject to the service provider that provide the chosen services.

Please Take Note!

  • Your order must be according to the confirmed travel itinerary details and prices provided by the service provider. If you wish to customise the travel itinerary, you may do so by using our platform or send a request to the service provider through our messaging channel to get a price for it. The transaction is deemed completed after the payment of the itinerary is made.
  • Our service provider will set an upper limit of the amount of a certain travel itinerary that a customer can order. If the customer’s order exceeds this limit or the same customer have places the same order with multiple accounts, Tourder’s will consider the most upper limit quantity given by a single customer as a legitimate order.
  • You shall agree that all online purchases made on Tourder’s are based on the electronic transaction information automatically recorded in our platform. If there are disputes or discrepancies, the system’s electronic transaction information or log is deemed to prevail.
  • If customers and service providers are taking part in some illegal actions that cause irregularities to Tourder’s portal, or affect in one way or another a financial loss to our business operations, we will initiate an investigation to determine these acts to be a malicious or otherwise. Tourder’s reserves the rights to ban, refuse to carry out any further transactions or cease to provide you with our services if we find the party guilty.
  • Every payment is transparent. There shall be no hidden charges by third party from the price that are set by the service providers, except where there are customisation itinerary involves that requires additional service charges.

Restrictions on Content and Use of Our Service

  • You must at all times adhere to the applicable laws, these terms and conditions, our guidelines, rules, instructions, and must not interfere with the operation of Tourder’s business.
  • You are not supposed to post any content (or links to such content) or create an account that:
    • Negatively affect or damages other service providers or customers’ reputation
    • Contains sexually explicit content or pornography
    • Promotes illegal activities or violates any law, regulations or our guidelines
    • Infringes any third party copyrights or other related rights (including trademark, privacy, and publicity rights)
    • Contains defamatory, or discriminatory content or incites hatred against any individual, race, group, community and/or country.
  • Pursuant to the above cases, Tourder’s may remove or refuse to distribute any content within our platform, and shall hold no responsibility and liability should the incident are investigated by the authority.
  • You may not do any of the following while accessing or using our services:
    • Send any virus, overload, flood, spam our website.
    • Intentionally damage the goodwill and reputation of Tourder’s by spreading false rumours or unverified facts; or
    • Any other malicious act that violates these terms and conditions, any laws, regulations or our guidelines
  • In such case, we will suspend your account with us and require that such misconduct be remedied. You will also be liable for whatever damage incurred to us due to the above.

Disclaimer

We will do our very best to make sure all the information we provide to you is all accurate. However, should there be any mistake occurred due to unforeseen circumstances, we shall hold no responsibility whatsoever to all liability that arise from the terms and conditions provided and with regards to the usage of our website and/or services, including, but not limited to, the availability, reliability, or quality of our website and services, the events distributed through us, including the nature and quality of the events, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our services, including by service providers and/or the customers. We do not endorse any entity, product or service mentioned to any user generated content available on our website.

PRIVACY POLICY

Member’s Account, Password and Safety

After registering, please keep a record of the account details and password stated. You are responsible for the safety and security of those information, as well as duties related to usage of the account. Please do not give these information to a third party, and make sure that you log off each time after using it to avoid data and identity theft. If the account number or password is stolen, or any other security measures are compromised, please notify us immediately. We will assist to solve the problem as quickly as possible. Yet we won’t be held responsible for any compensations or reimbursements whatsoever from your negligence. Tourder’s has the rights to shut down any idle accounts which aren’t utilised and this measure is subject to our considerations.

Tourder’s Content and Member Content License

Subject to the compliance with the terms and conditions stated, Tourder’s to grant you a limited, nonexclusive, non-transferable license, to (i) access and view any of Tourder’s content solely for your personal and non-commercial purposes and (ii) access and view any Member content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the website and/or services, or collective content, except as expressly permitted in these terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Tourder's or its licensors, except for the licenses and rights expressly granted in these terms.

Member Content

We may, in our sole discretion, permit you to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the website and/or services, you hereby grant to tourder's a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, and otherwise exploit such Member Content on, through, by means of or to promote or market the website and/or services. Tourder's does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.

You acknowledge and agree that you are solely responsible for all Member Content that you make available through the website and/or services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the website and/ or services or you have all rights, licenses, consents and releases that are necessary to grant to tourder's the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Tourder's use of the Member Content (or any portion thereof) on, through or by means of the website and/ or services will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

CANCELLATION POLICY

All cancellation related policy is subject to the terms and conditions stated in each travel itinerary. Tourder’s will assist by notifying the service providers via email and within our platform about the cancellation made by the customers and vice versa.

COPYRIGHT POLICY

Disclaimer

Please read this Section carefully since it limits the liability of Tourder’s and related companies, officers, directors, employees, agents, representatives, partners, and licensors. We hereby disclaimed all warranties and conditions with regards to the usage or access of our portal and services or any content therein at your own risk. You understand and agree that our services offered to you is inclusive of and dependent on availability, reliability, or quality of our website and services, the events distributed through us, including the nature and quality of the events; that might vary in quality and inconsistency at times due to unforeseen circumstances. As such, we shall not be responsible for the errors or mistakes customers’ perceived on the content and information which we received from our partners and customers.

Limitation of Liability

Tourder’s will only be liable to you for the negligence, international misconduct made internally or by its employees. The use of our platform, services and participations in any of the events hosted by service providers is solely at your own risk. Customers are to agree and bound by the terms and conditions stated in this website. Customers who have entered into agreement with the service providers are not permitted to propose new terms and conditions or variation afterwards and any such proposal shall cause the contract to be null and void and the service providers and Tourder’s are not liable for any liability that arose out of such variation or addition of new clause by the customers.

The usage of our platform and services and participation in any of the events hosted by the service providers are solely at your own risk. Except as provided herein, in no event shall we be liable for any damages whatsoever including, but not limited to, indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortious actions resulting from or arising out of our services and/or the events hosted by the hosts, or the use or inability to use the platform or services, regardless of whether Tourder’s or an authorized representative of ours has been advised of the possibility of such damages. Except where liability is mandatory, in which event liability for damages shall be limited to the amount paid to us by you as a customer, and to be paid by us to you as a service providers.

Termination

These Terms of Use shall remain in full force and effect while you use this platform or the services. You may terminate this terms with us at any time for any reason by deactivating your account and discontinuing your use of our service. We may terminate or suspend your access to the services or your membership at any time without prior notice which may result in the forfeiture and destruction of all information associated with your membership. Tourder’s may also terminate or suspend any and all Services and access to this website immediately, without prior notice or liability, if you breach any of the terms or conditions of these Terms of Use.